Postage costs calculated at the checkout

We only send by Royal Mail’s 1st class service, within the UK. Ding Ding aims to ship all orders received within 2 days, please allow time for Royal Mail to deliver. We estimate 5 – 7 working days for all deliveries

Returns

We want you to love your Ding Ding goodies! So if for any reason you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. To arrange a return, please email us with your full name letting us know whether you require an exchange or refund.

The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made by us. We recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail’s Recorded Delivery. You will then be able to apply for compensation if the item is lost.

Please note: We will have to charge for postage and packaging on exchanges. We will always inform you of any transaction beforehand. Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

Please allow 5 working days for us to process your refund upon receipt of the goods. Once we have processed your refund we will notify you by email. We will credit your PayPal account. Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item from us.